Shipping Information and Returns

General Shipping Info

We ship all packages via United States Postal Service (USPS).  If you have a need for us to ship via a carrier other than USPS please contact us BEFORE you place you order so that we may provide an accurate shipping quote.

We generally process orders within one to three business days after receipt. Orders will be shipped in the order in which they are received.  In rare cases where we have a sudden, and large, number of orders coming in at once we may not be able to process within this time frame and it may take a little longer.  If this is the case, we will make an announcement via our shop and our social media outlets. If we cannot ship your order within 5 business days for some reason we will let you know what the issue is.  We do not make guarantees on processing times but we work very diligently to get your order out as swiftly as possible.

Domestic Orders

These orders generally arrive within 3-5 business days.  We ship via USPS and your package will ship either First Class, Parcel Select, or Priority Mail depending on size, weight, and the selection the customer has made at time of purchase.

The USPS does not have guaranteed delivery dates for First Class, Parcel Select, or Priority Mail.  The delivery dates you see on your shipment tracking page are estimates only.

Sometimes packages may be delayed up to two weeks.  USPS misses their delivery estimates frequently and sometimes they forget to scan packages as they move through their system.

Your tracking number should keep you appropriately updated as to the status of your shipment, but if you notice a delay, unfortunately, this is not uncommon.  If you do not receive your items within 15 days of shipment please let us know and we will take care of the issue.

Please make sure that you have provided us with the correct shipping address.  You will receive an order confirmation that includes the shipping address that you indicated the package be shipped to.  We are not responsible for packages shipped to the incorrect address as the result of the customer providing us the incorrect address. 

You must make sure that you have given us the right address and if there is a mistake we must be notified BEFORE your package ships. 

 

International Orders

VERY IMPORTANT****

Upon placing an International order, you are agreeing to the following terms and conditions:

1) United States Postal Service International generally can take up to 15 business days.  Your tracking probably will not update once the item leaves the USA.  International tracking for first class packages is not updated until the item is delivered unfortunately.  So, if you see your item looks like it stopped moving in Chicago it is only because it will not have the tracking updated until it reaches you local post office.  This is normal so do not be alarmed.

However if a package is held in customs it could take an additional 45 business days. We are not responsible for any packages held by customs or any items confiscated by customs. We are also not responsible for any duty, taxes, or additional fees charged by the recipients mailing service or government.

We apologize in advance if your package gets held in customs.  We have no control over this process and ask that you remain patient.  If a package gets held in customs it can take 6 weeks for you to receive it.  There is nothing we can do to change this.  We do not make changes to customs forms.

2) Any claims for lost packages cannot be made until 75 days after the shipping start date.

3) Shipping Address: All international orders will be shipped to the “ship to” address entered at checkout. The “ship to” address is not verifiable by our shipping software.  You must be very careful to enter the correct address as we have no way to confirm its accuracy.

4) Products containing alcohol cannot be shipped by us at this time to any international destination – if you do order a product containing alcohol (aftershave splashes) we will refund you for the product and the associated shipment cost and ship the remainder of your order to you.

Returns

Unused merchandise may be returned within 15 days of receipt for a full product refund.  You MUST contact us prior to returning any items.  Unauthorized returns or returns sent without prior communication may and can be refused. Returns are at the purchaser’s expense. No refund will be issued until the approved returned product is received and has been inspected.

If you have an issue with one of our products please contact us directly at: shop@mickeyleesoapworks.com

We want our customers to be happy with their purchase and to help you get the most out of the items we provide. We are here to offer quick support in the event that anything you receive falls short of your expectations.  If you have a concern, or are simply need some questions answered, we are here to help.